CASTech Policy and Procedures for Technology Equipment

Content

Table of Contents

  1. Purpose
  2. Scope
  3. Hardware Purchasing Policy
  4. Software Purchasing Policy
  5. Personal System Support
  6. Printers and Copiers
  7. Endpoint Security and Management
  8. Exceptions
  9. Procedures for Requesting Support
  10. Conclusion

1. Purpose

This document outlines the policies and procedures for the acquisition and support of technology and equipment within the College of Arts and Sciences (CAS) at the University of Nebraska–Lincoln (NU). It ensures that all technology resources are managed efficiently, securely, and in compliance with university standards.

2. Scope

This policy applies to all technology and equipment purchased with NU funds, including startup funds, lab fees, student tech fees, grants, and department funds. It also outlines the support provided by CASTech for various types of technology and equipment.

Note: CASTech does not support the following:

  • General Purpose Classrooms (GPC rooms)
  • Non-CAS SharePoint sites
  • Personal devices
  • Furniture moves and heavy mounting equipment

CASTech can help with issues related to software, hardware, printers, and network issues.

3. Hardware Purchasing Policy

All computer hardware purchases must go through the CASTech team. Contact ArtSciSupport@unl.edu to initiate a support ticket.

Hardware purchased with NU funds is University property and must be inventoried and labeled. Supported devices include:

  • Laptops, desktops, tablets
  • TVs, webcams, projectors
  • Canon copiers/printers (excluding toner/ink)
  • A/V equipment (limited), VoIP phones (limited), and digital signage (limited)

4. Software Purchasing Policy

All software purchases must be initiated through CASTech. Software bought with NU funds is university-owned.

For non-catalog software, CASTech will initiate the purchase and obtain necessary approvals. CASTech assists with software installations on NU-owned devices.

5. Personal System Support

CASTech provides limited support for personal devices:

  • Printer installations (drivers and codes from office staff)
    • No support for personal hardware/software
    • Troubleshooting should be directed to HuskerTech (its-huskertech@nebraska.edu). Personal devices must meet personal device security requirements.

Visit the university system's website for more information.

6. Printers and Copiers

Most CAS Departments provide shared Canon copiers/printers for business purposes. Toner/ink and print codes are managed by office staff.

Personal printers are discouraged and require department chair approval.

7. Endpoint Security and Management

All NU-purchased devices must meet the following requirements:

  • Domain-bound
  • Enrolled in Computer Management Tools (CMT)
  • Have antivirus
  • Use disk encryption
  • Follow NU naming conventions
  • Run supported OS versions

These requirements align with NU EM-16 policies.

Refer to the university's computer use policies.

All equipment must be inventoried and tagged. Contact CASTech for hardware replacement and surplus returns.

8. Exceptions

Computer security exceptions must be requested through CASTech.

Some may require department chair approval and ITS Security Team approval.

9. Procedures for Requesting Support

Submit support requests to CASTech via ArtSciSupport@unl.edu. CASTech availability: Monday through Friday from 8:00 a.m. to 5:00 p.m.

Emergency/off-hours support may be granted based on technician availability.

10. Conclusion

This document outlines the procedures and expectations for technology use within CAS at UNL.

All users must follow these policies to ensure efficient, secure, and compliant use of technology resources. For questions or clarifications, contact CASTech at ArtSciSupport@unl.edu.